Warranty
When ordering worktops with Rock Revelations, you enjoy peace of mind knowing your worktops are covered by manufacture warranties. Please read the guides below on how to register/activate your warranty.
Warranty Information
Click one of the brands below to expand the warranty information.
Atlas Plan
Exclusions from the 10-year Limited Warranty for slabs used to manufacture the product purchased (kitchen tops and backsplashes; washbasins and vanities; tables) for domestic or residential use:
1. damage caused by abuse or misuse of the products purchased, including but not limited to damage caused by improper use or accidents, following exposure of the product to abnormal physical conditions (such as strong impacts), aggressive chemicals, staining substances (such as ink and marker pens), corrosion, structural movements or natural disasters. Remember that contact with hydrofluoric acid results in immediate and irreversible damage.
2. Any type of damage caused directly or indirectly by actions, operations or jobs carried out by third parties. By way of non-limiting example: problems caused by incorrect processing of the product, improper installation methods or handling of the original product, cracks in the surface of the product purchased after its installation, etc..
3. Products that have been moved from their original place of installation.
4. The reactions and appearance of joints or seams, adhesives, sealants and all other accessories.
5. Damage caused by appliances installed, used or subject to poor maintenance.
6. Imperfections caused by natural wear and tear due to everyday use, such as stains, scratches, water marks and burns.
7. When choosing a colour or finish, it should be borne in mind that the samples only give a general indication of the design, pattern, aesthetics, colour and finish. There is no guarantee that the samples are an exact replica of the Atlas Plan slab. They may differ slightly from the product actually installed.
8. Opinions based on the customer's personal preferences, leading them to change their mind about the colour or general appearance, or other aesthetic opinions following manufacture or installation of the product.
9. Use of 162x324 cm slabs for commercial applications including, but not limited to, installation in shops, offices and other commercial establishments.
10. Products purchased in which the surface finish applied in the factory has been altered in some way.
11. Faults already visible at the time of processing or installation of products manufactured with 162x324 cm slabs. Atlas Plan.
12. Transport, processing, assembly and/or disassembly costs for the repair or re-installation of the product purchased.
13. Additional repairs or modifications required for the new installation (plumbing, electricity, renovation work, etc.).
14. Repairs carried out without prior verification by Atlas Plan.
15. Stains caused by direct contact with aggressive chemical solutions or scratches caused by the use of rough or steel wire sponges to clean the product purchased, or resulting from any other improper use of abrasive products in violation of the Precautions for Use and the cleaning and maintenance instructions indicated in the Atlas Plan Technical Manual (available at www.atlasplan.com).
16. Anything not expressly mentioned in this warranty.
The 10-year Limited Warranty will not be transferable and will be applied only to the slabs used in the manufacture of the product purchased, for domestic or residential use, such as kitchen tops and backsplashes, washbasins, vanities and tables. This warranty will not be valid if the full payment of the product purchased has not been made.
The processing laboratory and the fitter are responsible for inspecting the Atlas Plan slabs before making and installing the products manufactured with the slabs.
No other explicit or implicit warranty, including merchantability or suitability for a particular purpose, is issued. With the exception of the terms established in this document, Atlas Plan declines all contractual or extra-contractual liability for any loss or direct, incidental or consequential damage resulting from the use of or inability to use the product purchased made with Atlas Plan slabs.
No one except Atlas Plan shall have the right or authorisation to make any promises, representations or warranties of any kind in relation to its products.
Jurisdiction and applicable law
Any dispute arising from the application of this warranty, or in relation to it, will be under the sole jurisdiction of the Court of Modena with application of the Italian law.
Atlas Plan guarantees the original user that the 162x324 cm slabs in their finishes used for the manufacture of the product purchased, for domestic use, such as kitchen tops and backsplashes, washbasins, vanities and tables, are free from hidden manufacturing faults under normal conditions of use and service.
Atlas Plan declares that its top quality 162x324 cm slabs comply with the technical specifications and requirements of ISO 13006 Annex G and that the characteristics listed below do not change over time, remaining compliant with the requirements of the above standard: Water absorption, Breakage load, Resistance to thermal shock and Resistance to frost.
The warranty is limited only to top quality products and not to seconds or thirds or to lots purchased on special offer or at special discounts, as highlighted in the order confirmation.
Precautions for use in the home and residential sphere
In order to prevent scratches, chipping and damage caused by the use of aggressive household cleaning products, do not use rough or steel wire sponges, or caustic soda, abrasive detergents or products with a particularly high or low pH.
We recommend the use of cloths, napkins or pan stands when setting down glass, pots and pans or other kitchen utensils. It is also necessary to avoid cutting food directly on the surface, and moving pans, kitchen utensils or appliances across it without protecting the surface.
We also recommend avoiding prolonged stagnation of aggressive or coloured substances on the surface, especially if it has a gloss finish, as these could cause aesthetic variations to the surface.
With the activation of the warranty and to avoid its invalidation, the user undertakes to observe, in the use and maintenance of the product purchased, the Precautions for use and the instructions for cleaning and maintenance supplied in the Technical Manual.
If the user discovers a fault in the product purchased that can be traced back to the manufacture of the slab, he must inform the person from whom he purchased the product, who will carry out an inspection to verify the existence of the damage: if there is a possibility that the fault is attributable to the production of the slab, it is necessary to contact the distributor.
The user must give the technicians appointed by Atlas Plan the opportunity and sufficient time to inspect the product purchased, providing them with multimedia material (photos and videos) that documents the fault, and to make an assessment and reply to the complaint.
All decisions regarding the existence of manufacturing faults affecting the slabs used in the manufacture of the product purchased shall be made by Atlas Plan and shall be final and binding for all parties.
If it is established that the 162x324 cm slab, used for the manufacture of products for domestic use, such as kitchen tops and backsplashes, washbasins, vanities and tables, and installed professionally in the owner's home, is affected by hidden faults, the Seller's warranty shall be limited to the supply of a slab with the same or superior characteristics and, where this is not possible, to the refund of the price paid plus the cost of transport. In any case, the Seller's warranty for all direct and indirect damage caused by the faulty product shall be limited to a sum not exceeding twice the sale price applied by the Seller in relation to the faulty part of the supply only.
The replacement of the defective slabs, or payment of compensation (in cases where it is considered impossible or excessively difficult or costly to replace the slabs) where the hidden faults are attributable to the manufacturer, shall be exercised at the sole discretion of Atlas Plan.
If it is considered impossible or too expensive to replace the sheet affected by manufacturing faults, the refund to the end user shall be determined as follows: within the 2nd year of purchase, 100% of the price charged to the distributor for the slab affected by the fault shall be refunded; within the 4th year, 75% shall be refunded; within the 6th year, 50% shall be refunded; after the 6th year and until the expiry of the warranty, 25% of the price charged to the distributor shall be refunded.
How To Register
BQS
Brachot-Hermant UK indemnifies, subject to the following conditions, the legal owner, under normal use and maintenance, against defects of the products delivered by Brachot-Hermant UK, for the period of 10 years.
"Product" means always the slab delivered by Brachot-Hermant. This is a half-finished product and does not refer to the finished end product.
A. CONDITIONS
1. According to the general conditions of sale of Brachot-Hermant UK, the customer being a professional processor and/or installer, is required to make a detailed check of the slab BEFORE processing or installing. This check need to be done in daylight or artificial light with direct light, NOT with backlight or floodlight. The slab is inspected from 0,5 -1 m, with the naked eye, not with a magnifying glass. Discrepancies need to be reported immediately. Also the end user is required to check the finished product before the installation, and to report any errors or defects immediately to their supplier.
2. To report a complaint the customer of Brachot-Hermant UK submit a complete file, including a copy of the purchase invoice, the proof of payment, the evidence that the invoiced slab corresponds with the slab for which the warranty is used, the evidence of the defect and a summary of the processes and treatments of the slab after the delivery by Brachot-Hermant UK.
3. Brachot-Hermant UK can only be obliged to the replacement of the delivered slab. The cost to dismantle, repair or remanufacture the custom made parts is not covered by this warranty. Also extra costs, such as re-tiling, plumbing, installation of built in appliances and electrical works are not covered by this warranty. Consequential damage is not covered.
4. The return of slabs supplied by Brachot-Hermant UK is only possible for un processed slabs that are still in the same condition as at delivery, free of contaminants, dirt and discoloration by standing outside, damage or deformation by transportation or bad storage, or other.
5. The delivery of the replacement material will only be to the destination where Brachot-Hermant UK has delivered the original slab.6. This warranty only covers the replacement of the slab with another slab of which the characteristics (colour, thickness) are equal to those of the original purchased material, except when this material is no longer produced or available. In that case, the material will be replaced by a slab with the most similarities.
B. EXCEPTIONS
1. Any damage caused directly or indirectly by any act, an activity or intervention from a third party, such as damage caused by a wrong finishing or a wrong manufacturing of an end product, damage by inappropriate installation methods or other changes or treatments such as thermal shock or chemical treatments. The damage caused by misuse, such as direct contact with flames or hot pots, contact with bleaching products, contact with chemical products with a pH value higher than 11, extreme forces exerted on a work surface, scratches on a limestone because of use, are not covered by this warranty. Damage caused by improper use of chemical products (see technical data sheets of the products) is not covered by the warranty.
2. Damage resulting from improper use, including but not limited to, the use of the product for purposes for which it is not intended, the use of the product in a manner that doesn't comply with the rules of the profession {for example insufficient support of the slabs, insufficient expansion space).
3. Damage resulting from exposing Unistone® to external weather conditions.
4. Damage resulting from natural disasters, damage caused by a chemical or other reaction with, or effects from, other products or all other causes beyond the control of BrachotHermant UK.
5. Are also excluded: differences between samples and pictures of Brachot-Hermant UK and the real bought products. The same applies for any other colour and other difference {veins, pleat figures, mineral concentrations) that are the result from the used raw materials. Reference is made to the technical data sheets of the products.
6. In case of the repair- and/or treatment works starts before a written approval from Brachot-Hermant UK has been obtained, this warranty lapses. Made at Deinze (Belgium) on the 1st of May 2015. These warranty conditions have only effect for the future and are only valid for the Brachot-Hermant UK selected customers.
How To Register
Caesarstone
Ceasarstone surfaces come with 25 years warranty which is great assurance if you are planning on installing the material in your home. If you require any further assistance with your warranty, please contact us or alternatively, send an email to Caesarstone UK
How To Register
Cimstone
Cimstone surfaces come with 10 years warranty which is great assurance if you are planning on installing the material in your home.
How To Register
Compac Warranty
The first step is to contact Rock Revelations and request the batch numbers for the slabs that were used for your worktops.
How To Register
Dekton
Our customers enjoy peace of mind knowing that their worktops are covered by the manufacturer warranty. Dekton warranties are provided by the parent company Cosentino.
Please Note: 25 Year Warranty is offered on its sold products since 1 January 2015 and registered in the website. 10 Year Warranty is offered on its sold products between the 1st of July of 2009 and the 31 December of 2014. For the products prior July of 2009, the warranty was established in 3 years with the condition of presenting the invoice.
You will need to enter your details, name, address, email address. This ensures the warranty can be registered in your name. You will also need to upload "Proof Of Purchase" either from Rock Revelations (London) Ltd, or from your Kitchen Studio.
The next step requires careful attention. You be asked what type of user you are. Please select "End User". Once you have done that, another box will appear asking you to provide the "Fabricator ID". The Fabricator ID for Rock Revelations (London) Ltd is 6000008057. Once you have done this, please click on Next or Continue and then the page will complete the process and you will receive an email confirmation. If you are unable to do the above, please call us on 01536 373 253.
How To Register
CRL Stone
Warranty is available on CRL Stone products. The first step is to contact Rock Revelations and request the batch numbers, model number, and serial number for the slabs that were used for your worktops.
How To Register
Lapitec
Lapitec offers a 10 year warranty on its materials. When we install Lapitec worktops, you will receive a Lapitec Warranty card. This card is generated by Lapitec themselves containing a code which you will need to register your warranty. Once you have obtained this code, please click the button below where you will have to provide your full name, address, email address and an invoice from Rock Revelations (London) Ltd. You will then receive confirmation of warranty registration.
How To Register
Neolith
Neolith provides a 25 year warranty for their surfaces installed by Rock Revelations. Neolith Warranty must be activated within 30 days of installation. Please visit their website for terms and conditions of what it covers and how to register your warranty. You will be asked to fill out your information, name, address, email address and upload your invoice from Rock Revelations (London) Ltd.
How To Register
Quartzforms
This warranty covers product defects for a period of 25 years after the date of installation. If it is determined by Quartzforms UK or its authorised warranty service agent that a defect in the material exists within the ten 25 year period, Quartzforms will, at its sole option, repair or replace the defective Product in accordance with the following warranty provisions and exclusions.
How To Register
Please email your invoice from us to customerservice@quartzforms.com along with your address. Your warranty will be registered by them and you will receive your certificate.
Silestone
Our customers enjoy peace of mind knowing that their worktops are covered by the manufacturer warranty. Silestone warranties are provided by the parent company Cosentino.
Please Note: 25 Year Warranty is offered on its sold products since 1 January 2015 and registered in the website. 10 Year Warranty is offered on its sold products between the 1st of July of 2009 and the 31 December of 2014. For the products prior July of 2009, the warranty was established in 3 years with the condition of presenting the invoice.
You will need to enter your details, name, address, email address. This ensures the warranty can be registered in your name. You will also need to upload "Proof Of Purchase" either from Rock Revelations (London) Ltd, or from your Kitchen Studio.
The next step requires careful attention. You be asked what type of user you are. Please select "End User". Once you have done that, another box will appear asking you to provide the "Fabricator ID". The Fabricator ID for Rock Revelations (London) Ltd is 6000008057. Once you have done this, please click on Next or Continue and then the page will complete the process and you will receive an email confirmation. If you are unable to do the above, please call us on 01536 373 253.
How To Register
Unistone (Brachot Hermant)
Unistone warranties are automatic, so there is no online form to fill in. Just keep your invoice safe as you will need for proof of purchase. Brachot-Hermant UK indemnifies, subject to the following conditions, the legal owner, under normal use and maintenance, against defects of the products delivered by Brachot-HermantUK, for the period of 10 years.
"Product" means always the slab delivered by Brachot-Hermant. This is a half-finished product and does not refer to the finished end product.
A. CONDITIONS
1. According to the general conditions of sale of Brachot-Hermant UK, the customer being a professional processor and/or installer, is required to make a detailed check of the slab BEFORE processing or installing. This check need to be done in daylight or artificial light with direct light, NOT with backlight or floodlight. The slab is inspected from 0,5 -1 m, with the naked eye, not with a magnifying glass. Discrepancies need to be reported immediately. Also the end user is required to check the finished product before the installation, and to report any errors or defects immediately to their supplier.
2. To report a complaint the customer of Brachot-Hermant UK submit a complete file, including a copy of the purchase invoice, the proof of payment, the evidence that the invoiced slab corresponds with the slab for which the warranty is used, the evidence of the defect and a summary of the processes and treatments of the slab after the delivery by Brachot-Hermant UK.
3. Brachot-Hermant UK can only be obliged to the replacement of the delivered slab. The cost to dismantle, repair or remanufacture the custom made parts is not covered by this warranty. Also extra costs, such as re-tiling, plumbing, installation of built in appliances and electrical works are not covered by this warranty. Consequential damage is not covered.
4. The return of slabs supplied by Brachot-Hermant UK is only possible for un processed slabs that are still in the same condition as at delivery, free of contaminants, dirt and discoloration by standing outside, damage or deformation by transportation or bad storage, or other.
5. The delivery of the replacement material will only be to the destination where Brachot-Hermant UK has delivered the original slab.6. This warranty only covers the replacement of the slab with another slab of which the characteristics (colour, thickness) are equal to those of the original purchased material, except when this material is no longer produced or available. In that case, the material will be replaced by a slab with the most similarities.
B. EXCEPTIONS
1. Any damage caused directly or indirectly by any act, an activity or intervention from a third party, such as damage caused by a wrong finishing or a wrong manufacturing of an end product, damage by inappropriate installation methods or other changes or treatments such as thermal shock or chemical treatments. The damage caused by misuse, such as direct contact with flames or hot pots, contact with bleaching products, contact with chemical products with a pH value higher than 11, extreme forces exerted on a work surface, scratches on a limestone because of use, are not covered by this warranty. Damage caused by improper use of chemical products (see technical data sheets of the products) is not covered by the warranty.
2. Damage resulting from improper use, including but not limited to, the use of the product for purposes for which it is not intended, the use of the product in a manner that doesn't comply with the rules of the profession {for example insufficient support of the slabs, insufficient expansion space).
3. Damage resulting from exposing Unistone® to external weather conditions.
4. Damage resulting from natural disasters, damage caused by a chemical or other reaction with, or effects from, other products or all other causes beyond the control of BrachotHermant UK.
5. Are also excluded: differences between samples and pictures of Brachot-Hermant UK and the real bought products. The same applies for any other colour and other difference {veins, pleat figures, mineral concentrations) that are the result from the used raw materials. Reference is made to the technical data sheets of the products.
6. In case of the repair- and/or treatment works starts before a written approval from Brachot-Hermant UK has been obtained, this warranty lapses. Made at Deinze (Belgium) on the 1st of May 2015. These warranty conditions have only effect for the future and are only valid for the Brachot-Hermant UK selected customers.